understanding the underlying business processes and producing business process documentation is extremely important to develop to help improve current operations and to understand the complexities of the business operations. mention business process flow exceptions and what business process steps will be taken to manage the business exceptions. outline the purpose of the business process document, the purpose of the business process, and the scope of the business process.
typically, the owner of the business process determines the entry criteria. or, you could choose to include general measures of success, such as “increased customer satisfaction.” as a business analyst understanding business processes and producing business process documentation is important to help improve current business operations and determining the best way for the business process to operate. jerry continues to maintain the site to help aspiring and junior business analyst, and tap into the network of experienced, professional business analysts to accelerate the professional development of all business analysts. effective stakeholder management is critical to the success of programmes, projects and business initiatives.
in this video, we’re going to talk about what a business process is, as well as what the key sections in a template that we teach at bridging the gap in terms of how to document and analyze a business process in a very clear, very complete way. what are the things that have to happen to achieve that goal? even if that’s getting up and walking over and talking to somebody at the desk next to them, that’s the kind of information that you want to capture in your business process. we’re going to talk a little bit more about that when we go through the sections. you want to identify the scope of the process really clearly.
you want to be able to handle those sorts of variations and specify exactly what happens differently when you have a variation. the other thing you have in a business process is your entry criteria and your inputs. what are you tangibly bringing to the business process? it’s really important to look at it both ways, and you want to have those two types of information, essentially, side by side so you can see the visual. it really forces you to think through the process at a more granular level and dig deep. the textual view really helps you dig a little deeper as a business analyst and uncover gaps and ask really smart questions, which is what we all want to do: look smart.
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